Customer Care Advisor Job - Hammersmith - Online Retail - Permanent - £24,000
Your new company
A fantastic new opportunity is available working for an online retail business between Hammersmith and Chelsea for a Customer Care Advisor to join their fun and lively team. The business is a well-established brand, part of a wider group with a number of reputable businesses under their umbrella. This is a permanent role based in beautiful open-plan offices that showcase their exciting, high-end retail products and will be looking to start in late February/March time.
Your new role
Your new role will involve working in a small but friendly customer service team, supporting the Head of Customer Care to deal with product orders, queries, and complaints, ensuring best-in-class service is given at every opportunity. The business operates on phone and email channels, so you will be using CRM and Freshdesk systems, dealing with product orders, logistical issues, and working to KPIs and SLAs.
What you'll need to succeed
To be considered, you will have experience in customer care/service either within a call centre or retail environment and be a recent graduate. You will have excellent written and verbal communication skills and ideally a passion for creativity and design. You should be within easy reach of the Hammersmith/Chelsea area and able to commute in under an hour.
What you'll get in return
In return, you will be offered a permanent contract paying £24,000 per year, with 28 days holiday, staff discounts, and sales where you will be invited to events showcasing new products or collaborations. You will also receive a range of discounts from other brands that are part of the group. The role is 40 hours per week with standard hours of 9-5:30 PM or 9:30 AM to 6 PM, Monday to Friday. Some weekends will be required (which can be done from home) and occasional bank holidays can also be worked from home.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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