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Senior Associate - Digital Product Operations, Burgess Hill
Client: AMEX
Location: Burgess Hill, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: a13ab3d411dd
Job Views: 2
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
You Lead the Way. We've Got Your Back.
At American Express, we believe that success is rooted in collaboration and supporting each other. When you join Team Amex, you become part of a diverse community committed to backing our customers, communities, and colleagues. We offer opportunities for growth, benefits, and flexibility to support your personal and professional development.
Our team, the Market Technology Services, works closely with customers to drive innovation and deliver tailored solutions. We help prioritize projects, define scope, manage risks, and ensure successful implementation through effective partnerships and stakeholder engagement.
How you will make an impact in this role:
* Empower product teams with tools and processes supporting Legal Entity initiatives.
* Design and establish business processes to enable product success.
* Create and maintain documentation for operational efficiency.
* Manage product backlogs and roadmaps, tracking initiatives and dependencies.
* Lead product governance to meet stakeholder needs.
* Manage governance activities such as audit, compliance, data security, and privacy.
Key Responsibilities:
* Drive process improvements and develop resources to increase agility and speed.
* Support launch of new products, features, and pilots.
* Conduct analysis and reporting for digital product management and projects.
* Design improvements for business processes supporting Legal Entity initiatives.
* Analyze operational data and compile reports.
* Possess experience in Operational Excellence, Compliance, or Legal Entity disciplines.
* Partner across teams to resolve issues effectively.
* Engage with senior management and communicate effectively.
* Continuously seek industry best practices and innovative solutions.
Skills:
* Agile Methodologies
* Business Process Improvement
* Communication Management
* Product Roadmapping
* Project / Program Management
* Stakeholder Management
Benefits:
We support our colleagues' well-being through comprehensive benefits including:
* Financial and retirement support
* Medical, dental, vision, life insurance, and disability benefits
* Flexible working options
* Paid parental leave
* Wellness centers and counseling services
* Career development opportunities
Employment is contingent upon background verification, as per applicable laws.
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