JOB DESCRIPTION
Reporting to the Spare Parts Supervisor, the Sales Support Coordinator will undertake all aspects of Sales and Customer Service requirements for Wireline & Flowline Spare Parts. Key to this role will be your ability to act as the customer voice to all internal stakeholders, communicating qualified sales opportunities and agreeing achievable delivery dates with timelines to an agreed price level in alignment with both NOV's and our customers' businesses.
DUTIES & RESPONSIBILITIES:
1. Respond to incoming enquiries to provide price, lead time & technical information to both external clients and other subsidiaries of NOV in a timely manner.
2. Preparation and submission of quotations, in line with departmental response KPI's.
3. Checking availability of components and liaising with the operations team to provide accurate lead times.
4. Processing of Client purchase orders and scheduling delivery dates in accordance with both stock availability and project delivery requirements.
5. Control of electronic records for all sales transactions as per sales department processes.
6. Enquiry follow up to determine the status of the quotation and recording reason(s) for loss.
7. Creation and maintenance of sales opportunity records within the CRM system.
8. Liaise with Sales Engineers to identify opportunities to upsell spare parts at the point of capital equipment sale.
9. Obtain technical clarifications from Engineering team as required and communicate these to the customer.
10. Work alongside the finance team as required to resolve any AR issues and ensure payment is received.
11. Ensure all client communication is responded to in a prompt and professional manner.
SKILLS & EXPERIENCE REQUIRED
Strategic
1. Able to understand the business needs and drivers.
2. Delivers solutions and decisions that are effective and constructively impact both NOV and our customer's organisation.
3. Able to adeptly learn the context of a challenge and quickly integrate new skills.
4. Has solutions and suggestions that are effective in addressing the problem at hand.
Operating
1. Adept at exercising good judgement (sometimes with incomplete information) whilst being constrained by tight deadlines.
2. Able to apportion time effectively to complete tasks.
3. Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks.
4. Able to define, work within and improve business processes whilst exercising good judgement based on immediate and future business needs.
Confidence
1. Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably.
2. Energised by tough challenges and provides direction.
Energy
1. Will be energised by challenges and drawn towards opportunities.
Organisational
1. Confident and professional when representing the company in person and in writing.
2. Aspiring and keen to advance within the organisation.
Personal and Interpersonal
1. Imbued with a strong sense of customer focus (internal/external).
2. Creates a compelling and inspired vision or sense of core purpose and clearly communicates it to internal and external customers.
3. Committed to self-improvement and development through the role in order to achieve career goals.
4. Firm and diplomatic when negotiating.
What NOV can offer you?
Health & Wellbeing: Private Medical Insurance | Employee Assistance Programme
Finance & Protection: Pension plan | Income protection | Life Assurance | Personal Accident
Other flexible benefits available for you and your family through salary sacrifice: Dental Insurance | Healthcare Cash Plan | Partner Life Assurance | Critical Illness | Retail vouchers | Gym membership | Cycle to work | Travel Insurance
Apply now to take on this customer-focused, hands-on leadership role where you can contribute to our growth and success!
About Us
Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.
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