JOB DESCRIPTION
Reporting to the Spare Parts Supervisor, the Sales Support Coordinator will undertake all aspects of Sales and Customer Service requirements for Wireline & Flowline Spare Parts. Key to this role will be your ability to act as the customer voice to all internal stakeholders, communicating qualified sales opportunities and agreeing achievable delivery dates with timelines to an agreed price level in alignment with both NOV's and our customers' businesses.
DUTIES & RESPONSIBILITIES:
1. Respond to incoming enquiries to provide price, lead time & technical information to both external clients and other subsidiaries of NOV in a timely manner.
2. Preparation and submission of quotations, in line with departmental response KPI's.
3. Checking availability of components and liaising with the operations team to provide accurate lead times.
4. Processing of Client purchase orders and scheduling delivery dates in accordance with both stock availability and project delivery requirements.
5. Control of electronic records for all sales transactions as per sales department processes.
6. Enquiry follow up to determine the status of the quotation and recording reason(s) for loss.
7. Creation and maintenance of sales opportunity records within the CRM system.
8. Liaise with Sales Engineers to identify opportunities to upsell spare parts at the point of capital equipment sale.
9. Obtain technical clarifications from Engineering team as required and communicate these to the customer.
10. Work alongside the finance team as required to resolve any AR issues and ensure payment is received.
11. Ensure all client communication is responded to in a prompt and professional manner.
What NOV can offer you?
Health & Wellbeing: Private Medical Insurance | Employee Assistance Programme
Finance & Protection: Pension plan | Income protection | Life Assurance | Personal Accident
Other flexible benefits available for you and your family through salary sacrifice: Dental Insurance | Healthcare Cash Plan | Partner Life Assurance | Critical Illness | Retail vouchers | Gym membership | Cycle to work | Travel Insurance
Next steps
We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!
Thank you for the initial interest in joining NOV and we wish you luck moving forward in your application process!
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