Location: Remote · UK
Work remotely from the UK or in our London office.
Salary: £45,000 - £48,000 (GBP) Plus a share in company-wide performance bonus.
Team: Data
Seniority: Mid-level
* Closing: 10:00am, 29th Jan 2025 GMT
Job Description
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness, and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact recruitment@unifrog.org.
Data at Unifrog
The Data team’s goal is to inform every Unifrog decision with data. That includes decisions taken by our teammates, university and employer partners, and those taken by teachers and students who log into the Unifrog platform every day.
Our team goal is ambitious in scale and broad in scope, and achieving it requires a diverse team with different skill sets. Our work includes managing external data integrations, analysing how students use the platform, and managing and developing our Salesforce platform.
What you’ll do
As the Salesforce Administrator, you will maintain and enhance our Salesforce platform. Salesforce is central to our partner management processes and reporting.
Your key responsibilities include:
1. Provide day-to-day support for Salesforce users through Jira and Slack.
2. Manage user roles, profiles, permission sets, and security settings to ensure data integrity and compliance with company policies.
3. Build out clear and comprehensive documentation on how our Salesforce platform works.
4. Work alongside our finance team to ensure accurate and robust sales and commission calculations.
5. Monitor the platform's health and identify data quality issues using reports, dashboards, and alerts.
6. Manage our Calendly integration, ensuring activities are recorded and reported accurately.
7. Collaborate with stakeholders to align goals and priorities, gather requirements, define processes, and implement solutions within Salesforce.
8. Design and implement automation workflows, validation rules, and custom objects to streamline operations and improve data accuracy.
9. Proactively identify process improvement and automation opportunities.
10. Conduct thorough testing to ensure any Salesforce development works as expected.
11. Stay informed about Salesforce updates, best practices, and industry trends.
Working together
Your projects will see you work closely with individuals across the company in our sales, finance, and data teams. You’ll work closely with our Junior Salesforce Business Analyst who supports the team with Jira requests and reporting.
You will work closely with your line manager, the Head of Data and Insights, to define strategy and priorities.
What we’re looking for
Minimum qualifications include:
1. 2+ years of experience as a Salesforce Administrator or in a similar role.
2. Proficient in Salesforce configuration, flows, process automation, and reporting.
3. Experience with data management tools (e.g., Data Loader, Excel).
4. Strong analytical skills and the ability to translate business needs into technical solutions.
5. Excellent communication and interpersonal skills.
6. Strong attention to detail, especially when writing documentation.
7. Salesforce Administrator Certification is preferred but not essential.
If our mission and the job responsibilities excite you, and you’re an energetic person willing to learn, we’d love to hear from you.
Benefits
£45,000 - £48,000 per year, depending on experience, plus a share in a company-wide performance bonus.
Full-time.
28 days paid holiday per year (plus bank holidays).
Working hours are 9:00 am to 5:00 pm, Monday to Thursday, and 9:00 am to 4:30 pm on Friday.
Start date: ideally no later than 31st March, although we can be flexible on notice periods.
Application process
Deadline: 10:00AM (GMT) on Wednesday 29th January 2025.
i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
ii. Tell us about a project you’ve completed using Salesforce (or similar) in which you enhanced productivity in the workplace. (250 words)
iii. How could Salesforce Sales Cloud help Unifrog work with schools and colleges? Please propose one specific idea, explaining which Salesforce features you would use and how they would address our needs. (250 words)
Stage 3: Video call interview (1 hour)
Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role.
Inclusion and diversity at Unifrog
Within the company, we try to foster a culture of innovation and a happy working environment. To this end, we believe in open communication, celebrating successes, supporting each other, and promoting good ideas wherever they come from.
To ensure that our recruitment process is consistent and fair, we anonymise your application and do not see your name, personal, educational, or professional background.
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