Courier Customer Service / Operations Clerk
Freightserve recruitment are looking for a Courier Customer Service / Operations Clerk for a major Freight company. The company is based in the Feltham, Middlesex area.
Key Tasks:
1. Strong communication, including writing, speaking and active listening.
2. Great customer service skills, including interpersonal conversation, patience and empathy.
3. Good problem-solving and critical thinking skills.
4. In-depth knowledge of industry best practices.
5. Basic maths and accounting skills.
6. Organization, time management and prioritization abilities.
7. Ability to be discreet and maintain the security of client information.
8. Effective computer skills to input and use account management software in a timely and efficient manner.
9. Excellent knowledge of Excel, ideally with Intermediate experience level, able to use pivot tables and formulas.
Skills and Competencies:
1. Be customer-focused with dedication in your service delivery to meet customer needs.
2. Ability to maintain a positive mindset when working under pressure, re-prioritizing workload where necessary.
3. Be reliable with the ability to multitask and have strong problem-solving skills.
4. Strong attention to detail, accuracy, and numeracy.
5. Excellent IT skills with the ability to learn new systems quickly as required.
6. Knowledge of the freight transport industry.
7. Experience within accountancy and billing.
8. Prior experience in an accountancy environment.
9. Excel qualification to intermediate level or the equivalent - not essential.
Hours: Monday - Friday, rotation shifts of 08:00 - 16:00 / 09:00 - 17:00 / 10:00 - 18:00.
Benefits: 25 days holiday per year.
As an agency, we are fast becoming the number one Freight specialist in the UK. We have a fast-growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Job Info
Job Title: Courier Customer Service / Operations Clerk
Company: CV-Library
Location: Feltham, Middlesex
Posted: [Insert Date]
Closes: Jan 19th 2025
Sector: Distribution
Contract: Permanent
Hours: Full Time
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