Job Title: Business & Customer Service Assessor Location: Cardiff (Hybrid Working Available) Salary: £23,920 - £28,000 per annum Contract Type: Full-time, Permanent Role & Client: Are you passionate about supporting learners to achieve their qualifications? We are seeking a Business & Customer Service Assessor to work with learners completing Customer Service and Business Administration qualifications. This role involves assessing learners in the workplace, providing guidance and support, and ensuring high-quality delivery that leads to successful qualification achievement. This is a hybrid role based in Cardiff, offering a mix of office-based, home-based, and workplace visits. Key Responsibilities: Assessing & Training Delivery: Support and assess learners working towards Customer Service and Business Administration qualifications. Deliver engaging workplace-based assessments in line with awarding body standards. Plan and deliver high-quality learning sessions to ensure learners meet key milestones. Complete Individual Learning Plans (ILPs) and map out tailored learning routes. Mark and reference evidence to meet qualification criteria. Facilitate tests and assessments as per awarding body requirements. Ensure timely completion and accuracy of all learner documentation. Quality & Compliance: Maintain accurate Award Body records and ensure compliance with IV (Internal Verification) procedures. Ensure all learners receive timely and effective feedback to support progression. Work towards agreed performance targets and ensure positive learner outcomes. Maintain good working relationships with employers and identify potential business opportunities. Essential/Desirable Criteria: Essential: Experience in delivering and assessing within Customer Service and/or Business Administration. Strong knowledge of Work-Based Learning (WBL) and apprenticeship delivery. A recognised assessor qualification (e.g., CAVA, TAQA, or equivalent) or willingness to work towards it. Excellent organisational and time-management skills. Strong communication and interpersonal skills. Ability to work independently and manage own caseload. Full driving licence and access to own vehicle for workplace visits. Benefits: Competitive salary of £23,920 - £28,000 per annum. Hybrid working model (office, home, and workplace visits). Career development and progression opportunities. Work with a leading training provider delivering impactful qualifications. Supportive and collaborative team environment