Pacifica is one of the UK's largest providers of outsourced support and repair of Domestic Appliances and Brown Goods. Employing over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future. As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035. Our Purpose; We exist to keep households running while protecting the environment. Our Vision; We are proud to care for our customers' appliances for a more sustainable world. WE are recruiting for a highly experienced laptop & tablet engineer to become a lead engineer within our central workshop based in Washington. This is an exciting role for someone who will be looking to take the next step of their career and grow into a lead role with scope for career development and growth within the business. This role requires strong leadership skills and the ability to direct, encourage and shape other members of the team into excellent engineers through mentoring and regular 1-2-1s with your team. Duties of the role: Managing the team of workshop engineers Mentoring and growing team providing training to more junior engineers Fault find, diagnose and repair of tablets and laptops - always aiming for a first time fix Liaise with the call centre to pass accurate information on each repair to the customer Provide technical support for engineers Monitor and action own and department WIP Keep up to date records of each stage of the repair Provide detailed job noted of work carried out upon completion of the work This role is workshop based, 37.5 hours per week working Monday - Friday. Additional benefits: Company Pension scheme 30 days annual holiday allowance including 8 bank holidays - rising with length of service Wellbeing and fantastic work - life balance Excellent opportunities for progression and promotion within our business. Death in service benefit at 3x salary Company online retailer saving portal Complimentary MAP - (Multi Appliance Protection) for your own home appliances. Costa card gift cards - monthly nominations by Team Managers