Job summary We are looking to appoint a cheerful and highly motivated person with great interpersonal and leadership skills, and a commitment to maintaining the highest levels of customer service to join our Patient Services team working across both General Office and Outpatient Reception Services. You will be self-motivated, adaptable, have excellent time management, as well as a willingness to learn new skills. The work requires a flexible approach, initiative, and the ability to motivate and influence others. You should be comfortable with handling data and information, with good Excel skills. The ability to remain calm under pressure and work to tight deadlines is essential, along with the ability to prioritise effectively. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. You must possess excellent communication and interpersonal skills. Both areas are extremely busy and provide focal points for receiving patients, visitors, and staff to the Trust. The postholder would help lead a dedicated administrative team that supports patient care within a clinical setting. You will be required to have a good level of education, with proven customer care and leadership skills or have been responsible for leading a team in a customer care focused environment. Previous experience in a healthcare setting would be an advantage. Main duties of the job To help deliver professional outpatient reception and general office services, including the management of a frontline cash desk service to patients. To lead by example, driving and maintaining high levels of customer care/patient experience, providing patient focussed approaches and a caring, efficient, and responsive service to all patients, relatives, and visitors to the Trust. To monitor the accuracy, timeliness, and quality of data recording across both services. To help provide committee reports as required on service delivery and performance. Support the implementation of policies and procedures in relation to the Access Policy, Patient Property Policy and Losses and Special Payments Policy and Healthcare Travel Costs Scheme. Provide day to day line management and professional supervision, to reception and general office staff ensuring best practice and adherence to Trust policies and procedures and national Department of Health guidance. To work with clinical, management and administration teams to support Trust activity whilst delivering on national and local expectations. The main duties of this job description are explained; however, these will continue to evolve as the Trust develops to meet corporate objectives, NHS targets and embrace new technologies. About us The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million. We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation. Date posted 20 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year pa pro rata Contract Permanent Working pattern Full-time Reference number 156-6986670 Job locations Royal Cornwall Hospital Trust Truro TR1 3LJ Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. Person Specification Qualifications Essential NVQ level 4 in management/Supervision or equivalent experience In possession of/ or willingness to complete Trust Managers Passport training programme Desirable PAS management functions - in outpatient/inpatient modules Good knowledge and understanding of Trust Access Policy Experience Essential Demonstrable NHS experience of leading and managing a team and service delivery At least 3 years' experience in the hospital administration Desirable Experience of staff management Experience in dealing with service improvement and design Person Specification Qualifications Essential NVQ level 4 in management/Supervision or equivalent experience In possession of/ or willingness to complete Trust Managers Passport training programme Desirable PAS management functions - in outpatient/inpatient modules Good knowledge and understanding of Trust Access Policy Experience Essential Demonstrable NHS experience of leading and managing a team and service delivery At least 3 years' experience in the hospital administration Desirable Experience of staff management Experience in dealing with service improvement and design Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Cornwall Hospitals Trust Address Royal Cornwall Hospital Trust Truro TR1 3LJ Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)