The company is a high energy, dynamic and fast-growing events agency located in London and is one of the biggest providers of Stag, Hen, and Activity weekends in the UK.
They organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities as the primary focus across the UK and Europe.
The Customer Service Executive will be the first point of call after a customer book.
They book go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days.
The packages also include hotel accommodation, nightclub entrances, restaurant bookings and airport transfers.
Responsibilities:
* Book up hotels and activity centres and perform other general booking administration.
* Ensure the full balance is received on time and see that everything runs like clockwork up until and after the event.
* Communicating all aspects of the booking directly with the Lead Organiser.
* Utilising a variety of communication channels from email, phone, internal messaging and booking systems.
Candidate Requirements:
* Excellent confident communication skills
* Provide excellent customer service and a winning telephone manner
* Naturally inclined to please and delight customers
* A strong grasp of English language writing skills
* A strong aptitude for numbers and calculating booking balances
* Excellent organisation and multi-tasking skills
* A strong ability to resolve all booking issues
* Outgoing personality. Enjoys socialising and experiencing nightlife
* A strong work ethic and good time management keeping
* Be passionate about organising events and understand the importance of the Hen and Stag weekends
Employee Benefits:
* Base Salary + incentives for achieving customer satisfaction targets
* 20 days Holidays + Bank Holidays
* Pension arrangements
* Monthly reward celebrations for delighting customers
* Incentive vouchers for over performing and internal competitions
* Travel around the UK and Europe to test and experience the events and activities we sell
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