Band 5 Patient Pathway Supervisor - Secondment
Barking, Havering and Redbridge University Hospitals NHS Trust
The Neurosciences Department is looking for a driven and energetic individual to help support the day to day running of the Neurosurgery administrative team and patient journey pathways. You will support the Patient Pathway Manager to ensure good patient experience and make evidence-based changes to pathways. Communication skills are essential as well as the ability to work well under pressure. This is a rewarding but extremely dynamic and busy role. Successful applicants must have the following: knowledge of NHS hospital pathways and the ability to manage their own workload and have the confidence to lead a team.
Main Duties of the Job
The Patient Pathway Supervisor's (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPC's) and Patient Pathway Administrators (PPA's) within their teams, ensuring high quality patient experience and assisting service development to maintain this. To improve access to information and response to enquiries for all patients who use the service and maintain a comprehensive and efficient Patient Pathway Co-Ordinator and Patient Pathway Administrator service to the clinical team. To provide a contact point for administrative staff. To act on own initiative to resolve problems and to bring any major issues to the attention of the Patient Pathway Manager.
Person Specification
Experience/ Knowledge
* Knowledge of patient referral to treatment times; experience of monitoring patient pathways
* Knowledge of NHS HR processes
* Knowledge of/Experience working in a Neurosurgery Unit
* Involvement in management of change
* Theatre management knowledge
Skills/ Abilities
* Excellent organisational and prioritisation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £34,521 to £41,956 per annum inclusive
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