We are seeking a highly skilled Onsite Desktop Support Engineer to join our team. The successful candidate will provide essential support, handling a wide range of hardware and software issues, including support for desktops, laptops, windows, and various peripheral devices. This role requires a proactive individual with more than 3 years experience in deskside IT support.
This is a full-time on-site permanent position working 37.5-hours per week, Monday - Friday between the hours of 09:00 - 17:00 based at our Edinburgh location.
Key Responsibilities:
* Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues in line with SLAs
* Provide support for all operating system issues related to Microsoft Windows.
* IMACs Installations, Moves, Additions and Changes
* Provide Remote desktop support LogMeIn.
* Offer how-to assistance for end-user assigned IT devices and software.
* Perform hardware diagnostic tasks.
* Intune, cloud services and AD Management.
* Must have or be able to obtain UK GOV Security Clearance at SC level.
* Provide smart hands support.
* Handle smartphones and portable devices for SIM card handling and provisioning.
* Support meeting room equipment including audio and video equipment.
* Maintain good working relationship with key stakeholders and support teams.
* Act as a central point of contact for the customer.
* Perform network cabling and port patching.
* Maintain documentation for asset management, knowledge management, and site operations.
* Manage stock levels for incoming and outgoing IT goods.
* New User support (setup / deployment).
* Conduct end-user training and educational workshops to improve IT literacy.
* Site process documentation and knowledgebase article management.
Requirements:
* At least 3 years experience in a Deskside IT support role.
* Excellent oral and written communication skills in English.
* Strong interpersonal skills with the ability to work effectively in a team environment.
* Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
* A proactive approach and a commitment to providing excellent customer service.
Preferred Qualifications:
* Microsoft Certification (MCSE/MCSA/MCPs), other relevant IT fields.
* Experience in managing IT support in a corporate environment.
Compensation and Benefits:
* Competitive salary commensurate with experience.
* Comprehensive benefits package including health, dental, and vision insurance.
* Retirement plan options.
* Opportunities for professional development and certification.