Job summary We are looking for a confident Receptionist with a passion for delivering outstanding care. Youll be working full time, 40 hours a week (Monday to Friday, 9am-5pm), making a positive difference to the lives of the people in our care at Cygnet Nield House. Main duties of the job At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day. About us Cygnet Health Care was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care. Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 150 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation. Date posted 25 February 2025 Pay scheme Other Salary £25,250 to £25,250 a year Contract Permanent Working pattern Full-time Reference number VPD3AA17F5 Job locations Crewe CW1 4QW Job description Job responsibilities We are looking for a friendly, professional Receptionist with a passion for making a difference to others. Youll be working full time, 40 hours per week (Monday to Friday, 9am - 5pm),at Cygnet Nield House, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care. Cygnet Nield House in Crewe is our 29-bed mental health hospital for women. Cygnet Nield House is split into two distinct wards, each offering specialist mental health services: Clarion Ward: a 14 bed complex personality disorder service for women with a dual diagnosis of personality disorder and co-morbid disordered eating. Compton Ward: a 15 bed acute service for women. The service provides a safe and stabilising environment for women who are experiencing an acute episode of mental illness and require an emergency admission. At Cygnet, our perks go way beyond pension schemes and excellent professional development. Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. With us, youll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive. Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people. Your day-to-day Provide a professional, welcoming reception experience Greet visitors & notify the appropriate member of staff of their arrival Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately Answer & transfer all incoming calls & take messages where appropriate Sort & distribute post Assist with general office duties as required Keep the reception area clean & tidy Promote the safety & security of all site users & ensure all staff comply with security protocols Why Cygnet? Well offer you Strong career progression opportunities Expert supervision & support Pension scheme Cycle to work scheme & employee discount saving You are An experienced receptionist/administrator used to working with customers/clients Organised, naturally helpful & a good multi-tasker Computer literate including Windows/Word/Excel/Outlook or equivalent Knowledgeable of telephone systems Polite, friendly & approachable with excellent communication skills GCSE Maths & English qualified, with a good level of numeracy & literacy Diligent & accurate, with an eye for detail & an understanding of confidentiality Successful candidates will be required to undergo an enhanced DBS check. Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives. Job description Job responsibilities We are looking for a friendly, professional Receptionist with a passion for making a difference to others. Youll be working full time, 40 hours per week (Monday to Friday, 9am - 5pm),at Cygnet Nield House, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care. Cygnet Nield House in Crewe is our 29-bed mental health hospital for women. Cygnet Nield House is split into two distinct wards, each offering specialist mental health services: Clarion Ward: a 14 bed complex personality disorder service for women with a dual diagnosis of personality disorder and co-morbid disordered eating. Compton Ward: a 15 bed acute service for women. The service provides a safe and stabilising environment for women who are experiencing an acute episode of mental illness and require an emergency admission. At Cygnet, our perks go way beyond pension schemes and excellent professional development. Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. With us, youll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive. Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people. Your day-to-day Provide a professional, welcoming reception experience Greet visitors & notify the appropriate member of staff of their arrival Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately Answer & transfer all incoming calls & take messages where appropriate Sort & distribute post Assist with general office duties as required Keep the reception area clean & tidy Promote the safety & security of all site users & ensure all staff comply with security protocols Why Cygnet? Well offer you Strong career progression opportunities Expert supervision & support Pension scheme Cycle to work scheme & employee discount saving You are An experienced receptionist/administrator used to working with customers/clients Organised, naturally helpful & a good multi-tasker Computer literate including Windows/Word/Excel/Outlook or equivalent Knowledgeable of telephone systems Polite, friendly & approachable with excellent communication skills GCSE Maths & English qualified, with a good level of numeracy & literacy Diligent & accurate, with an eye for detail & an understanding of confidentiality Successful candidates will be required to undergo an enhanced DBS check. Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives. Person Specification General Requirements Essential Please refer to job description above Desirable Please refer to job description above Person Specification General Requirements Essential Please refer to job description above Desirable Please refer to job description above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cygnet Health Care Address Crewe CW1 4QW Employer's website https://www.cygnethealth.co.uk/ (Opens in a new tab)