About Our Client
My client is a FinTech company that offers financing solutions to small and medium-sized businesses.
Job Description
* Collections and recoveries understanding (customer contact strategy awareness)
* Provide a first-class service relating to the resolution of any non/under-paying merchant
* Case management of high-value accounts in arrears across varying and unique circumstances
* Handle inbound and outbound telephone calls, creating ad hoc letter and email content with high levels of care, awareness, and accuracy
* Build positive relationships with merchants to validate their circumstances and resolve with a positive outcome for both parties
* Negotiate, implement, and execute positive solutions with the merchant's circumstances in mind, while balancing the best interests of the business
* Strong communication skills, accuracy, and confidence
* Ability to deal with a variety of challenges, innovate and think on your feet
* Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
* Data input, accurately inputting data across multiple systems
The Successful Applicant
* Fluent in English and German
* At least one year's experience within Customer Support/Credit Control/Collections/Debt Recovery environment
* Organised and adaptable
* Hubspot proficiency
* Knowledge of Excel
* Insolvency knowledge
* Legal escalation understanding
* Attention to detail and confidence working with data
* Team orientated
What's on Offer
* Private Medical insurance
* Enhanced Maternity and Paternity Leave
* Modern and sophisticated office space in Central London
* Free Gym in office building
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