Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.
Job Category
Retail
Position Summary
Diagnoses, services and repairs automotive systems
Responsibilities
Customer and Vehicle Service (85%)
* Personally road tests automobiles (both before and after service work is performed)
* Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to report findings to service management
* Assists and instructs other technicians in performing diagnostic and repair activities
* Adequately explains mechanical diagnoses and needed repairs to non-mechanical individuals which may include teammates and bosses on an as-required basis
* Performs advanced and complex tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles
* Keeps store management aware of service area mechanical repair problems as they occur
* Performs other duties as assigned or as required for the orderly management of the store, such as: removing, mounting and/or installing tires, shock absorbers, batteries and other automotive supplies and services; loading and unloading trucks requiring the movement of items weighing up to 100 lbs.
* Drives bosses or company vehicles to drop off and pick-up bosses or automotive parts
* Practices proficiency in the application of BSRO methods, standards and procedures
* Continuously learns new technical information and techniques in formal training sessions in order to stay or become proficient in automotive diagnosis and repair
* Maintains A.S.E. certifications and air conditioning certifications as necessary
* Maintains state inspection licenses as necessary
* BSRO certifications completed and current
* Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies
Miscellaneous Functions (15%)
* Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department.
* Reviews maintenance/operating efficiency of tools and store equipment, i.e. engine diagnostic equipment, alignment machines, brake lathes, etc. If needed, the store will contact the qualified repair vendor to perform the maintenance.
* Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
* Attends meetings as required by management.
* Helps to provide on-the-job training for newly employed VSTs.
* Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services
Minimum Qualifications
* Reading, writing and math skills
* Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
* Must have a minimum of 5 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third party certificates/assessment
* A.S.E certification in at least 5 (five) of A1-A8 is preferred. Will accept equivalent external qualifications or training certifications. (New hires with external similar qualification/certification will have up to 2 years of employment to comply.) Maintains Federal, State and Local certification/license where applicable
* Ability to communicate technical information to non-technical people
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
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