This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizants Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost. Responsibilities: Responsible to Respond to client support requests via phone or in person. Manning the tech bars to handle user walk ups, log tickets and provide exceptional service for Responsible to Contact clients to find out the nature of the problem. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Responsible to Complete job reports and ordering supplies, including procuring replacement hardware through third party vendors as needed and following the required process and procedures Required Skills Proven work experience as Desktop Support Engineer or Support Technician. Extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems (Windows 8, 10), software applications (Office 365, Intune) and remote connection systems. Proven experience working within ITIL governance. ITIL Foundation (minimum level required) MS-900 Microsoft 365 Fundamentals AZ-900 Microsoft Azure Fundamentals MD-100 or MD-101 Microsoft 365 Shift work, on call or weekend work may be required as needed At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers. You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career. Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible. Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.