Job ID: 211276
Posted: 27-Mar-2025
Service line: Advisory Segment
Role type: Full-time
Areas of Interest: Administrative, Property Management
Location(s): Manchester - England - United Kingdom of Great Britain and Northern Ireland, Stockport - England - United Kingdom of Great Britain and Northern Ireland
Role Purpose
To supervise & coordinate day to day onsite operations and administration.
Key Responsibilities
People
* Act as main point of contact for tenant and customer liaison. Ensure that feedback is logged and directed to the appropriate person within the Centre Management team. Track all feedback to ensure closure. Escalate any issues to the Centre Manager.
* Manage the internal communication app to ensure it is engaging and efficient. Coordinate quarterly retailer briefings and tenants’ meetings. Keep the tenant handbook up to date and work with PR partners to create regular newsletters.
* Implement centre retailer and owner satisfaction surveys, managing results and detailing an improvement strategy for year-on-year improvement.
* Answer telephone queries and greet visitors to the management suite in a welcoming and professional manner.
* Collate and process expenses on behalf of the Centre Manager.
* Be the point of contact for any IT issues for the Centre Manager’s team.
* Manage the Management suite and control Meeting room spaces.
* Distribute updates to policies and procedures to the relevant teams.
* Take minutes for meetings to support the centre management team.
* Order stationary as required (e.g., Business Cards, IT Equipment).
Commerciality
* Collate specific and meaningful anecdotal information on retailer performance to help establish the sustainability of individual retailers and category groups, aligning findings to the turnover reports.
* Keep the wider business and leasing teams informed of retailer performance & footfall.
* Support the Centre Manager in preparing business/asset plans.
* Provide admin support to successfully manage relationships with key service partners, including monitoring performance by KPIs and Elogbooks.
* Work with Letting agents on the Pop Up Shop, ensuring readiness for new occupiers and welcoming them into the centre.
* Collaborate with the commercialisation contractor to ensure standards are adhered to on site.
Quality Control
* Assist with changes to processes/procedures and ensure they are distributed accordingly.
Compliance
* Assist with monitoring and maintaining centre compliance to CBRE standard policies and procedures.
* Maintain records of accidents/incidents and ensure reporting procedures are followed.
* Coordinate the CBRE permits and permissions system for all contractors, including Health & Safety documentation and monitoring of works.
* Support environmental management initiatives for the centre in compliance with CBRE/client policies.
Other
* Raise purchase orders for Management suite expenditure and payment in line with procedure.
* Distribute post.
* Arrange travel requirements for the centre management team as needed.
* Administer lost property ensuring the correct process is followed.
* Facilitate unit inspections for leasing purposes.
* Support the duty management function as a member of the management team as required.
* Assist the Marketing team with Event Management and coordination.
* Perform any other duties as directed by your Manager in accordance with the needs of the business.
Required Skills
* Analytical Thinking
* Concern for Impact
* Customer Focused
* Planning and Organising
* Results Focused
* Team Working
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans).
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