Head of Retail
Salary: Please state your expectations within your application
Contract: Full Time, 37.5 hours a week
Location: The City Ground, Nottingham, NG2 5FJ
Working Arrangements: On site
We are recruiting for a new Head of Retail to drive strong retail sales growth by strategically leading, developing and innovating all aspects of the retail operation for Nottingham Forest.
The Perks of the Job:
* Opportunity to access tickets for events at The City Ground.
* Employee Assistance Programme.
* Access to high street and gym discounts.
* Discount within our Club shop.
* Free on-site parking.
Key Tasks and Responsibilities:
* Implement and develop the strategic growth plan to exceed agreed growth targets in a rolling 3-year plan.
* Operate as part of our senior management team (operational management) as lead representative for our retail operations.
* Recruit, develop and inspire the retail team through proactive and engaging leadership; foster a culture of continuous development and innovation.
* Hold accountability for sales, related costs and the net margin achieved within the retail operation.
* Ownership for effective and optimal mix of replica kit, training kit, leisure wear, headwear and accessories to deliver the required sales targets.
* Grow and develop a strategic focus on Ecommerce as the main driver of commercial retail growth.
* Manage the relationship with our Official Technical Kit partner (currently adidas).
* Work with Marketing Director to ensure a comprehensive seasonal marketing plan is executed to support the needs of the retail business and drive sales.
* Proactively manage the retail promotional & discounting function to ensure that stock sell through is maximised and any slow-moving lines are cleared efficiently.
* Prepare regular sales and stock reports, as well as retail insights and trends overviews for the Chief Operating Officer and the Board.
* Influence and drive the digital growth of Nottingham Forest – in our commercial operations and process and our brand.
* Operate as an effective partner to all other Nottingham Forest departments and operations to aid the flow of communication, delivery and support colleagues.
* Develop and report on KPI’s and operational data to ensure colleagues are informed and involved on progress and key information, as appropriate.
* Operate as a champion within our EDI (equality, diversity and inclusion) and sustainability working groups; participate in transformation programmes, facilitate discussion, and lead education workshops within the team to embed new working practices.
Skills, Experience and Knowledge:
* A solid background in commercial growth of a fast-moving multi-channel retail operation, ideally within football or elite sports.
* Experience of creating product ranges and range development.
* Ability to balance strategic planning with hands-on operational delivery as needed.
* Adept at developing and delivering robust annual and longer-term strategies across e-commerce, merchandising, trading, supply chain, and in-store operation sales.
* A natural leader of people and experience in growing a diverse and thriving team.
* Solid understanding of retail customer acquisition and journey.
* A data-driven approach, adept at collating, reading and reporting on retail data.
* Experience of setting and working to deadlines, sales targets and KPIs.
* Experience of process development and continuous improvement programmes.
* Confident and articulate communicator capable of inspiring strong collaboration.
* Well organised, able to prioritise and a keen eye for attention to detail.
* Ability to create, monitor and update sales budgets, stock analyses and forecasts.
* A self-starting work ethic, with the ability to problem-solve quickly and effectively.
* Ability to work evenings and weekends as needed.
Our Commitment to Equality, Diversity & Inclusion
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
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