Account Handler To learn all Scheme binder and Open Market business as directed by the Commercial/Claims Manager. To administer new business, renewals and mid-term adjustments for clients using Scheme binders and/or Open Market. To learn and enforce Underwriting Guides for the Underwriting of Scheme business and underwriting processes for Open Market. To meet all service standards for the handling of renewal, new business and/or MTA’s as directed by the Commercial/Claims Manager. To review files and provide technical advice and guidance to clients and prospective clients. Work closely with other team members to ensure any client receives a prompt and efficient response. To deal with all referrals from the Affinities Department. To maintain client relationships by providing excellent customers service. Ensuring work is carried out with accuracy, confidentiality and deadlines are met. To liaise with the Claims Department as and when necessary. Deal with accounts queries. To deal with bordereaux submissions and queries, as directed Deal with phone and email queries and record on the system To input cheques, credit card and or finance agreements onto the system. To input data onto the Balens Administration System as necessary. To follow FCA requirements, including Treating Customers Fairly. Deal with sub brokers as required within the course of the business. To act professionally at all times and ensure the principles at Balens are followed. Undertake internal and external training courses as necessary. To work under the direction and supervision of Seniors and complete daily activities and tasks given. REF-(Apply online only)