Health and Wellbeing Coach - Hyndburn Central
We are looking to recruit to the post of Health and Wellbeing Coach, to work within our Primary Care Network multidisciplinary healthcare team, providing 1:1 personalised support to people who are referred to them by team members and local agencies.
The successful candidate will have good communication, negotiation and people management skills and act with compassion and integrity. They will have experience of using coaching approaches, frameworks and models or other helping strategies, for example, motivational interviewing.
The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied, and sometimes challenging environment is essential.
This is a vital role within the Primary Care Network and the post holder will provide health coaching for the most vulnerable people in the community, including the frail / elderly and those with other long-term conditions. They will work closely with GP and practice teams to manage a caseload, ensuring appropriate support is available to people, families and carers.
The successful candidate will work alongside social prescribing link workers and care coordinators to provide an all-encompassing approach to personalised care and enable people to work out how best to use the health and care system.
Main duties of the job
Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills and confidence in managing their health and care, to improve their health outcomes and quality of life and support them making changes in health-related behaviours. Health coaches do this by coaching and motivating people through multiple sessions to identify their needs and to set goals for themselves, and through providing access to interventions such as self-management education and peer support.
Health and Wellbeing Coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload. They identify when a person's needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations. Health and Wellbeing Coaches may work with people by phone, by video conference, or face-to-face.Please note that the Health and Wellbeing Coach role is a non-clinical role.
You may be expected to work at different practices from time to time.
Job responsibilities
1. Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face.
2. Give people time to tell their stories and focus on ‘what matters to the person’;
3. Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices;
4. Work from a strength-based approach focusing on a person’s assets;
5. Use a structured framework/model approach to coach individuals across a series of sessions to: identify what’s important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges;
6. Work with the principles of self-management to actively support:
* shared decision making with healthcare professionals;
* effective engagement with personalised health and care plans;
* proactive engagement with self-management education and peer support;
* proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing;
* proactive engagement with individually sourced activities and support.
Gathering and Reporting Information
1. Work sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health coaching on their health and wellbeing;
2. Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives;
3. Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred;
4. Work closely within the multidisciplinary team and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements.
• Establish strong working relationships with GPs and practice teams and work collaboratively with other Health and Wellbeing Coaches, Care Coordinators and Social Prescribing Link Workers, supporting each other, respecting each other’s views and meeting regularly as a team;
• Act as a champion for health coaching as a part of the PCN’s personalised care offer for patients and organisations.
• Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner;
• Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning;
• Contribute to the development of policies and plans relating to equality, diversity and health inequalities;
• Work in accordance with the practices’ and PCN’s policies and procedures;
• Contribute to the wider aims and objectives of the PCN to improve and support primary care.
Person Specification
Qualifications
* Be willing to attend training with a non-clinical Supported self-management health coaching skills programme (minimum 4 days) by a Personalised Care Institute 7 (PCI) accredited trainer or organisation prior to taking referrals.
* Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical Supported Self-Management (SSM) Health Coaching through a PCI-accredited organisation.
Experience
* Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing.
* An understanding of the biopsychosocial model of health and the social determinants of health.
* Experience of working in a multidisciplinary team.
* Experience of working in health and social care/community development setting or similar.
* Experience of successful partnership working across statutory, voluntary and community sector.
* Networking experience.
Personal Qualities
* Kind, reflective and self-aware and recognises what matters to people rather than what's the matter with them.
* Demonstrates their belief that people have untapped resources within them that can only be unleashed by providing a non-judgemental and empowering service.
* Starts with what is working well and takes an asset-based approach (able to work from strengths) in all their interactions with people, colleagues and the communities we serve.
* Excellent communicator and influencer (able to build rapport with people easily).
* Operates with integrity and openness.
* Models the behaviour they want to see in others, is inclusive.
* Values diversity and difference.
* Understanding of and commitment to equality of opportunity and good working relationships.
* Commitment to continuous learning and development.
* Actively develops themselves and supports others to do the same.
* Commitment to and focused on quality, promotes high standards in all they do.
* Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
Knowledge and Skills
* Understanding how to apply health coaching in group settings.
* Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving.
* Demonstrable skills in supporting behaviour change.
* Skilled in active and reflective listening, building trust and rapport quickly.
* Ability to work with minimal supervision and act decisively and ask for help when needed.
* Proficient in Microsoft Office and web-based services.
* Ability to travel across multiple sites.
* A good understanding of the evidence base and development of self-management in the UK.
* Understanding of the importance and process of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available.
* Excellent group and one-to-one facilitation skills including conflict resolution.
Other
* Meets a Disclosure and Barring Service (DBS) reference standards and criminal record checks.
* Ability to work flexible hours and travel out of area as necessary.
* Proficient speaker of another language to aid communication with people in the community for whom English is a second language.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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