We know there are those out there that have trouble waking up in the mornings. If this sounds like you, maybe it’s time to change your working hours? Alternatively, you’ll already be an established night-owl who is seeking a new challenge.
Not only do you love the calmer atmosphere that a night-shift brings, but because you are always striving for outstanding, you love the space in which it offers you to be able to make sure those smaller details are given the focus they deserve.
What you’ll be doing as a Night Porter
* Constantly finding innovative ways to put a smile on your customer’s face – whatever the hour!
* Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
* Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience.
* Driving sales opportunities and maximising revenue and occupancy levels.
What’ll make you a great fit for this Night Porter role
* Incredible customer service abilities and confidence to anticipate and deliver on guests' needs.
* You’ll need to be a night owl!
* You’ll enjoy using tech – we have lots of it to make your life easier and our guests' experience more seamless.
* You’ll love people – and as a result, have great interpersonal and communication skills.
* You’ll be incredibly attentive with guests.
* Flexible and able to remain focused on results under pressure and to challenging deadlines.
* Self-motivated and confident.
* Hard-working but FUN!
The benefits
* Discounts across retail, restaurants, events etc.
* Family and Friends discounts in hotels across the Kew Green Hotels estate.
* Leisure Club / Gym free membership.
* International Travel at Employee Rate for other branded hotels within our brand family.
* Parking on site for free.
* Meals for free on shift.
* Progression Room to grow, with opportunities across the UK and internationally.
* Uniform provided.
* Flexible attitude and working hours.
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