Your new company A large social housing provider which prides itself on providing great spaces for the community, my client is a reputable employer in the area and is looking for a dedicated Customer Resolution Officer to join their growing team on a temporary basis Your new role Slotting into a busy team, you will be handling stage 1 and stage 2 complaints that are registered across various divisions, you will be managing a case load of circa 20 complaints at any one time, ensuring high standards of customer delivery. Working aligned to the Housing Ombudsman's Complaint Handling Code, you will be ensuring that the complaints are managed aligned with regulatory requirements, and making sure appropriate actions are taken within set-out timeframes. You will be managing complaints from a variety of individuals, and be able to take an empathetic approach to handle with care and tact. Working based in St Helens, you will be office-based for the initial training period, but may be able to work from home 2 days per week once your work is of a satisfactory standard. What you'll need to succeed You will be an excellent communicator, and be able to manage a workload of varying timelines appropriately. You will be able to put your fantastic people skills to good use by adapting your delivery as needed. Previous experience working within the Housing Ombudsman's Complaint Handling Code standards would be highly advantageous for this role, however a background in handling stage 1 or 2 complaints in different areas will be considered. You will be available at short notice, and pride yourself on your standard of work What you'll get in return You will have a fantastic hourly rate of £17 holiday pay for your 37 hour working week for your 3-month post. You will have access to free on-site parking, and excellent local transport links within a short walking distance. Joining a large and fantastic local employer, this role will add exceptional value to any CV What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays