LOCATION: Nottingham area
Pay: £17 per hour. This is the gross rate before deductions and will be paid via an umbrella company for payroll purposes.
KEY RESPONSIBILITIES
* Intrusive repairs of Multi Function Printers (MFP), Desktop, Laptop, and printer maintenance/repair.
* Receive and manage incidents, installations, and changes through the incident management system and provide real-time accurate feedback on progress and completion; return all paperwork on time for contracts where required.
* Provide problem isolation and resolution, using diagnostic and analytical troubleshooting and liaising with A&O and customer helpdesks where appropriate.
* Understand current processes and work with management to improve productivity, utilization, and customer satisfaction.
* Provide an excellent level of customer service that exceeds customer expectations.
* Understand and adhere to all documented company processes and expectations including customer-specific instructions.
* Manage and apply the specified level of urgency to escalations and requests for information.
* Assess the severity of a situation and business impact, raising management escalations when required.
* Attend business meetings out of hours as required.
* Complete all tasks/activities specified by management to be in line with business requirements.
* Form part of the shift/standby rota as and when required or requested by A&O management.
* Manage local spares and ensure all systems are updated and accurate.
* Complete quarterly audits.
* Complete all online training as requested in the timeframe specified.
REQUIRED SKILLS & QUALIFICATIONS:
* Experience of completing intrusive repairs of Multi Function Printers (MFP).
* Will be required to move and lift large MFPs; therefore, a good level of fitness will be required.
* Ability to communicate at all levels.
* Valid UK Driving Licence.
* Ability to remain calm under pressure and work to measured response targets.
* Provide physical hands and feet support for end-user desk moves, printer physical moves, DC racking, Server checks, Tape rotation, etc.
* Proven desk-side support experience.
* Proven knowledge of Microsoft Windows operating systems.
* Proven knowledge in supporting Microsoft Office.
* Proven experience as a hardware engineer in Desktop, Laptop, and printer maintenance/repair.
* Working knowledge of server hardware.
* Organised, able to manage time and prioritise tasks.
* Excellent administration skills.
* Flexible on working hours & overtime.
* Willing to travel and drive a Luton style van when required.
ABOUT US:
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
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