Due to continued growth in the Midlands, we are looking for a customer focused individual to join our dynamic team here at Aptus Utilities. As a key member of the team, you’ll be responsible for managing existing customer relationships, whilst identifying and engaging with prospective customers. You will play a key role in the pre-contract process including aspects of the tendering process whilst engaging with all departments in the business to deliver our market leading service.
If you are motivated and customer focused, with a passion for delivering exceptional service and driving business growth, we want to hear from you.
Key Responsibilities
* Ensure high levels of service and expectations are met
* Forge strong, long-term relationships with customers
* Facilitate and manage external face to face meetings
* New customer acquisition and onboarding management
* Engage in strong collaboration between pre and post contract teams
* Performance management of customers metrics
What we ask from you
* Proficiently contribute and lead meetings
* Willingness to work within Aptus’ company ethos
* Experience in customer relationship managing/co-ordinating
* Effective time management
* Commitment to the success of Aptus Utilities Limited
* Commitment to the company values
What we can offer in return
* Benefits include cashback plans including eye-care, dental & prescriptions, to name just a few….. please click on our benefits brochure to view further details
* Gym, fitness and retail discounts
* Donate a Day – we will gift you an extra day off each year to do something for charity or within the community
* Mentoring and ongoing guidance, not only to settle you into your role, but throughout your career with Aptus
* We promote physical and mental health and provide additional support to our employees via our Employer Assistance Program all year round
Office Location: Burntwood Depot, Unit 11 Smiths Close, Burntwood Business Park, Burntwood, Staffordshire, WS7 3FT
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