Mattew Lochrie is on the hunt for a Warranty Advisor to come and join his fantastic team over at our Edinburgh Audi Dealership. You will either be based within our fantastic Service hub, which includes an additional Warranty Advisor, Service Administrators, and Service Advisors, or we would also consider someone with experience to work from home. You will be part of a fantastic team of seven that will support and guide you through your new role.
This isn’t your average Warranty Advisor vacancy; you will report into John Watson, who will impart their knowledge and experience, allowing you to develop your skills and establish a long career within the Automotive industry. Don’t forget you will also have a supportive team around you to help you along the way!
Our Warranty Advisors are fundamental within our Aftersales department! Day-to-day, they are primarily responsible for processing warranty claims as well as liaising with customers both face-to-face, over the phone, and via email. We are looking for an individual with a customer service background “serviced” to perfection!
Responsibilities
1. Processing warranty claims to manufacturer standards
2. Assessing the quality of warranty job cards, which includes feeding back to the workshop
3. Invoicing and other ad-hoc administrative tasks
4. Supporting with Paint and body claims
5. Interacting daily with customers over the phone
Qualifications
We are looking for an individual with a technical background, preferably within the Automotive industry. Are you currently a Service Advisor or Warranty Advisor looking to shake up your career with Lookers?
You will possess attention to detail and strong organizational skills; this is essential when prioritizing and scheduling work appropriately. You will also be great at talking to customers and showcase a friendly but professional manner. Furthermore, you will be able to build strong and lasting relationships with your fellow colleagues.
It is also essential that you have strong IT skills; are you able to easily navigate around the Microsoft packages?
If your skills and experience match what we are looking for, please apply!
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