Job Description
Are you fluent in German with a passion for delivering exceptional administration and customer relations? We're looking for a proactive, dedicated and enthusiastic person to work with a German-speaking client and enhance the customers' journey!
Duties:
* Manage and process renewal contracts.
* Communicate via email and phone with German clients to provide information on renewal options and timelines.
* Ensure timely and accurate processing of renewals in the CRM system.
* Assist in resolving any issues or queries related to contract renewals.
* Coordinate with internal departments to ensure smooth renewal processes.
* Maintain and update client records, ensuring all information is current and accurate.
* Generate reports and analyse data to track renewal performance and identify areas for improvement.
* Provide exceptional customer service, maintaining a positive and professional relationship with internal and external stakeholders.
Qualifications:
* Fluent in German and English (both written and spoken).
* Previous experience in Customer Service/Account Management/ Administration or similar.
* Strong organisational and multitasking skills.
* High attention to detail and accuracy.
* Proficiency in using CRM software and Microsoft Office Suite. Ideally Netsuite and/or Salesforce
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
Benefits:
* Competitive salary and benefits package.
* Professional growth and career development opportunities as the team grows.
* Supportive and collaborative team atmosphere.
* Modern office facilities and a great work-life balance.
* 24 days AL plus birthday and BH.
* Possibility of WFH one or two days a week after probation
Please only apply if you live within 12 miles of Farnborough and able to commute to the office up to 5 days a week
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