The Head of Telesales will lead a dynamic customer service team, focusing on elevating the client experience and driving sales growth. This role requires a strategic, hands-on leader with a strong track record in sales and team leadership. You'll oversee two Northern-based teams, working between both sites, with your primary location in Manchester. Client Details The company is a well-established entity The Head of Telesales will lead a dynamic customer service team, focusing on elevating the client experience and driving sales growth. This role requires a strategic, hands-on leader with a strong track record in sales and team leadership. Description This role offers an ideal first step into a Head of-level position for someone currently working in a sales-driven contact centre at management level. You'll be responsible for providing constructive and inspirational leadership to two direct reports at Team Lead level, driving a high-performance sales strategy to support business targets. Oversee the quality and performance of the pipeline delivered to field sales, ensuring strong alignment between teams. Foster a culture of success and continuous improvement, supporting day-to-day management to maintain high service levels. Develop and implement sales training programs to elevate team skills and performance within the telesales function. Monitor performance metrics and provide targeted feedback to promote continuous development and progression. Champion high retention, engagement, and growth across your teams, supporting all areas of people leadership, including performance management, absence, and career development. Collaborate closely with field sales counterparts to ensure seamless development and delivery of the sales offering from initial contact onward. Identify opportunities to expand the customer base and increase sales, aligning these efforts with organisational objectives. Manage operational costs within agreed budgets, ensuring financial efficiency in all areas. This role is ideal for a hands-on leader eager to drive sales excellence and cultivate a thriving, high-performing team culture. Profile A successful Head of Telesales should have: A solid commercial leadership background within a contact centre operation Proven experience managing teams in a sales or outbound environment Flexibility to travel within the Northern region, at least twice per week Demonstrated leadership success in telesales or customer service settings Strong strategic thinking and problem-solving abilities Excellent communication and interpersonal skills A genuine passion for both sales and customer service Job Offer An estimated salary range of £54,000 - £58,000 per annum. Bonus expected £30,000 per annum on top of base salary. A lively and growing environment. Cash rich and secure business environment. Opportunities for personal and professional development. An inclusive and supportive company culture. A challenging yet rewarding role in the B2B sector. A chance to lead and influence a large growing team and develop 2 managers with you on this journey. We encourage all suitable candidates to apply for this exciting Head of Telesales opportunity.