Summary
The Avenue Clinic is looking for a Customer Service apprentice to join our team. This role would suit someone that has recently completed their studies at college. In this role, you’ll be responsible for supporting the clinic team and greeting patients who visit the clinic.
Annual wage
£9,984 a year
Commission and bonuses vary and are available to be discussed with candidate
Training course
Customer service practitioner (level 2)
Hours
(Varies shifts between) Monday to Sunday, 7:45am - 8pm.
30 hours a week
Possible start date
Wednesday 26 February
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As a key member of the clinic team you will be responsible for providing an efficient reception function that includes some specific administration duties.
The role is busy and varied. You will have excellent communication and interpersonal skills and to be able to handle difficult situations professionally and calmly. You will need to be able to juggle multiple tasks at once and prioritise these appropriately during the day.
The clinic team comprises independent clinical consultants, doctors as well as other medical and healthcare professionals including business-related teams. The team are friendly and supportive, and the role will provide you with a good understanding of the services the clinic provides to private patients.
Key Responsibilities:
* Answer customer queries via phone, email, or in person
* Update customer records and ensure accurate information
* Handle complaints and resolve issues effectively
* Contribute to improving customer service practices
* Learn about products/services to assist customers
* Book patients in when they have arrived for their appointment
Requirements:
* Strong communication skills and a customer-focused attitude
* Problem-solving abilities and a team-oriented approach
* Basic IT skills (Microsoft Office)
* No prior experience needed – full training provided
What We Offer:
* Full training and development opportunities
* A friendly and supportive team environment
* Career progression opportunities
* 4 Days working/ 28 days annual leave including bank holidays
Where you’ll work
24 THE AVENUE
ALWOODLEY
LEEDS
LS17 7BE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LUMINATE EDUCATION GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:
Level 2 Customer Service Practitioner Apprenticeship Standard:
This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training. The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type
More training information
This is a 15-month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end-point assessment).
Requirements
Essential qualifications
GCSE in:
* English (grade C/4)
* Maths (grade C/4)
* Three Different Subjects (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Analytical skills
* Logical
* Initiative
* Non judgemental
* Software Knowledge
* -Conduct research
Other requirements
Please apply for the role as soon as possible, we are interviewing suitable candidates as and when we receive applications. Therefore, the role may close before the advertised closing date. Please review the current Apprenticeship National Minimum Wage guide (ANMW): On shift/ possible weekends. Varied Days working (average 4-5); Located close to bus routes; 28 days annual leave including bank holidays – two weeks to be used at Christmas when we are closed. Employer pays for an enhanced DBS check and employees are responsible for subscribing to the DBS update service. Casual uniform. Meals, fruit, tea, coffee & juice provided.