WORK PATTERN: 13.5 hours per week
Monday: 16:00-19:30
Tuesday: 16:00-18:30
Wednesday: 16:00-18:30
Thursday: 16:00-18:30
Friday: 16:00-18:30
REPORTS TO: RECEPTION TEAM LEADER/PRACTICE MANAGER
Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Project a positive and friendly image to patients and other visitors, either in person or via the telephone. Work proactively and provide general administrative support as part of the team and be able to adapt to an evolving practice environment.
Job responsibilities:
Administration:
* To have a thorough knowledge of all practice procedures
* To work in accordance of written protocols and procedures
* Amalgamating and filing of medical records as necessary
* Photocopy as requested
* Scanning
* Sorting daily post
* Recalls/tasks
* Audits as necessary
* Any other administration duties as required
Reception:
* Meet and greet patients, deal with queries face to face and over the telephone system
* Liaise with a range of healthcare professionals
* Handing completed repeat prescriptions to patient and checking names and address
* Be able to cover all reception positions as necessary
* Tidy work area after use
* Set up online access
Appointments:
* Process appointment requests for patients by telephone and in person
* Deal with home visit requests
Computer:
* Registrations of new patients – computer data entry and medical records
* Process patients change of address – computer data and medical records
* Process repeat prescription requests in accordance with practice guidelines
Telephone:
* Have working knowledge of the telephone system, during and after hours
Other Tasks:
* Clear rooms after surgeries
* Ensure building security – have thorough knowledge of doors/windows/alarm
* Any other tasks allocated by managers
Confidentiality:
* In the course of seeking treatment, patients entrust us with sensitive information. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
* Information relating to patients, carers, colleagues, or the business of the practice may only be divulged to authorized persons in accordance with practice policies and procedures.
Health & safety:
* Assist in promoting and maintaining health, safety and security as defined in the practice health & safety policy.
* Identify risks involved in work activities and manage those risks.
* Report health and safety hazards and infection hazards immediately.
* Keep work areas and patient areas clean.
* Undertake periodic infection control training (minimum annually).
* Report potential risks identified.
Equality and diversity:
* Support equality, diversity and rights of patients, carers and colleagues.
* Act in a way that recognizes the importance of people’s rights.
* Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behave in a welcoming, non-judgmental manner.
Personal/professional development:
* Participate in any training programme implemented by the practice.
* Participate in an annual individual performance review.
* Take responsibility for own development and performance.
Quality:
* Strive to maintain quality within the practice.
* Alert team members to issues of quality and risk.
* Assess own performance and take accountability.
* Contribute to the effectiveness of the team.
* Manage own time, workload and resources effectively.
Communication:
* Recognize the importance of effective communication within the team.
* Communicate effectively with other team members, patients and carers.
* Recognize needs for alternative methods of communication.
Contribution to the implementation of services:
* Apply practice policies, standards and guidance.
* Discuss with team members how policies affect own work.
* Participate in audits where appropriate.
Job Types: Part-time, Fixed term contract
Contract length: 6 months
Pay: £11.44 per hour
Expected hours: 13.5 per week
Benefits:
* Company pension
* Free flu jabs
* Free parking
* On-site parking
* Referral programme
Schedule:
* Monday to Friday
Work Location: In person
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