Job Title: Service Controller
Location: Didcot
Hours: 42 hours per week – Variable any 5 from 7
Salary: £41,000 - £43,000
WHAT TO EXPECT
A busy environment that will require a practical, motivated and enthusiastic individual to cover duties in the Control Room of a busy Passenger Service Vehicle depot. Operating to the highest standards ensuring that customers get the service they deserve. So, if you are a people person, can resolve difficult situations in a friendly and polite manner, then this role could be for you.
What you'll do as the Service Controller:
* Supervise the depot run-out / run-in
* Ensure correct, safe, legal and efficient operation of the bus services
* Deal with outside agencies e.g Local Authorities
* Conduct on-bus revenue protection checks and roadside observation duties
* Complaint investigations
* Coach and support drivers daily
* Working knowledge of health and safety with the willingness to obtain the IOSH Qualification
* Support the Engineering Team with vehicle queries
What you'll need to be a Service Controller:
* Work flexibly either alone or as part of a team
* Experience of staff rostering
* Ability to write reports
* Be able to organise and motivate in challenging conditions
* Must hold a category B manual licence and PCV licence