Benefits Discretionary annual salary review Performance bonus Excellent opportunities for progression into senior roles Social events - team lunches, days out and team building Employee mentoring programme About the Company Our client is an Information Technology Consultancy and solutions provider. They are a dynamic and growing company specialising in SaaS. They pride themselves on providing innovative solutions and exceptional service to clients. They are looking for a motivated and talented Customer Success Manager to join their team. This role is available immediately. About The Role - Customer Success Manager Manage and nurture client relationships to ensure satisfaction and retention. Lead onboarding processes for new clients, providing training and support. Build strong relationships with clients to understand their needs Communicate effectively with clients to understand their needs and provide tailored solutions. Analyse client feedback and performance metrics to identify areas for improvement Leverage tools and technology to deliver value to multiple accounts at once through programs such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours. Be a role model, sharing client success methodology with members of your immediate team as well as cross-department. Represent the voice of the customer and influence the product development roadmap. Partner with the Sales and Implementation team to ensure the customers retention and maximize the account potential and experience (upsell, cross sell, and expansion opportunities). Qualifications: High prioritization skills and process orientation. Context switching manage different (multiple) accounts at different stages in the life cycle. Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices. Superb written and verbal communication skills. Positive attitude, empathy, and high energy. Ability to take initiative and adapt. Strong customer-facing and presentation skills with the ability to establish credibility with executives. BA or BS degree. If you think the role of Customer Success Manager is for you, please apply now