Join to apply for the Logistics Manager - UK and ROW role at Votre Sommelier.
Our customers are at the heart of everything we do, which means that we try to get things right for them first time, every time. We're 24/7, we're multi-channel and we're truly global. All of this means that we strive to make our customer's journey with us something we're proud of. We're an energetic, friendly bunch and we thrive in our ever-changing business.
About The Role
You will be communicating directly with our customers on the front line, across multiple channels, including email, live chat, social and telephony. You will be providing our customers with exceptional service through the quality, speed and efficiency of your responses while managing your time against your given schedule. You'll be empowered to track your performance in real-time via various live reports and will also be able to review your past work. You will, through regular meetings with your team leader, be encouraged to own your own performance and look for ways to continuously improve, develop and progress.
What Youll Be Doing
* Providing an optimum level of service to all of our customers with the aim of achieving a first contact resolution, within our agreed response time.
* Achieving Key Performance Indicators (KPIs) whilst maintaining excellent quality.
* Adhering to customer confidentiality guidance and data protection legislation.
* Handling customer queries across different platforms, including Social Media, Email and Live Chat.
* Managing your own development and supporting others to maximise team potential.
We'd love to meet someone with
* Proven, exceptional contact centre experience.
* Excellent computer and typing skills.
* A high level of written and spoken French and English.
* The ability to work and communicate effectively in a team.
* Confidence to work towards targets in a high pressurised environment.
* Good attention to detail with an analytical mind.
* A natural multi-tasking ability, who meets deadlines.
* An understanding of what makes great customer service, with a passion to deliver it.
* A passion to want to be an ambassador for the ASOS brand, positively applying our values and behaviours.
Whats in it for you?
* Employee discount (hello ASOS discount!).
* ASOS Develops (personal development opportunities across the business).
* Employee sample sales.
* Access to a huge range of LinkedIn learning materials.
* 25 days paid annual leave + an extra celebration day.
* Discretionary performance related bonus scheme.
* Private medical care scheme.
* Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Transportation, Logistics, Supply Chain and Storage
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