Role: ICT Service Desk OperativeLocation: Birmingham (onsite - 5 days a week)Hays Technology is looking for a service desk analyst to join an exciting clients team.What you will be doing:
* To provide instruction and advice to systems users via the telephone and remote support software
* To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.
* To triage, categorise and prioritise all incidents presented via the employee self-service portal
* To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
* Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary.
What we are looking for:
* A graduate looking to start their it career or have previous service desk experience
* Good communication Skills
* Customer service experience
* Team working experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited ac...