Sustain UK works with the homeless, those at risk of homelessness, those who are vulnerable and have considerable support needs in the Birmingham area. Last year we supplied housing support to nearly 2,200 people, helping them prevent homelessness and get their lives back on track. Our focus is on preventing homelessness through the provision of dedicated supported housing and helping our vulnerable tenants build a more sustainable life.
Sustain is a Registered Home Provider with the Regulator for Social Housing and is rated G3 V2.
As part of our commitment to our vulnerable adult tenants, we are looking for people to join the Property Inspection team. Reporting to a Manager, the role involves inspecting the properties that our tenants live in, which are managed by approximately 110 Managing agents in Birmingham. Each of the 425 properties will be inspected at least twice during the year, with more frequent inspections depending on the state of the building. The role seeks to ensure that the Managing Agent maintains the quality of the property to a pre-agreed standard that complies with all relevant legislation and Sustain’s own high standards, overseeing any necessary improvement works.
Training will be provided for this role, but we seek candidates with some background in property. The successful candidate should possess good IT skills to navigate our in-house bespoke systems and hold a full and clean driving license.
Communication & Relationship Skills
Good communication skills are essential as you will liaise with key stakeholders including Home Providers, Tenants, neighbours, council representatives, and other third parties. You will be expected to become familiar with property locations citywide and build rapport with Home Providers and their key staff. Teamwork skills are also important as you will join our growing operations department responsible for compliance and service provision standards.
Knowledge, Training & Experience
Relevant experience working within the property sector is required. You will need to become familiar with Health and Safety legislation and Sustain’s Policies and Procedures. Training will be provided as necessary.
Analytical Skills
Good analytical skills are required to update management on the outcomes of property inspections undertaken, raise points of concern identified, and highlight where further intervention may be required.
Organisational Skills
Good time management skills are essential as you will manage your time booking inspections as directed by management.
Data Entry and Text Processing
You should be confident in using IT, specifically Microsoft Office and other software systems.
Respond to Tenant Complaints
You will visit and liaise with individual Tenants regarding complaints received. As appropriate, conduct property inspections and/or arrange support inspections to facilitate the effective resolution of complaints.
Additional Requirements
A full clean driving license is required. This post is classed as having a high degree of contact with young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Sustain’s pre-employment checks.
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