Company Description
Welcome to Wolfworthy, a digital-first, subscription-based, direct-to-consumer dog food brand delivering nutritious and delicious meals to dogs across the UK. Inspired by the ancestral diet of the wild wolf, our high-quality dry food mirrors a wholesome, natural diet that dogs evolved to eat. We are a team of passionate pet parents dedicated to improving pet health while also protecting our planet. As we continue to grow and innovate, we are always on the lookout for talented and passionate individuals to join our pack.
Role Description
Salary £23,000-£24,000
This is a full-time remote role for a Customer Service Executive. The Customer Service Executive will be responsible for providing excellent customer support, assistance and satisfaction by responding to customer inquiries and resolving problems related to the company's products or services.The right candidate will have the opportunity to learn a lot about the company and the e-commerce industry. This role also provides the opportunity to progress, taking on additional responsibilities like email marketing, project work, data analysis, social media management, IT liaison, and website work.
Qualifications
* Excellent interpersonal skills, confidence handling phone conversations
* Demonstrated ability to create and maintain high levels of customer satisfaction
* Good understanding of Social Media platforms such as Facebook and Instagram
* Ability to empathise with customers and respond to their needs in a timely and professional manner
* The ability to work independently and remotely as part of a team
* Bachelor's degree in Business Administration or related field is preferred
* Excellent spelling, writing and grammar skills in English
* Having an interest in dogs and delivering excellent customer service is crucial for this role.
We are an expanding company with excellent potential for growth, offering opportunities for our employees to learn and develop new skills.
If you have a proactive attitude, are eager to learn, and are ready to contribute to a rapidly growing e-commerce brand, we would love to meet you. Please apply with your CV and cover letter telling us why you would be a great addition to the Wolfworthy team.
Salary £23,000-£24,000