The Clinical Support Worker: plans and runs group and individual sessions, grading activities to enable inclusion for those with hearing or sight impairment or communication difficulties contacts service users by phone to prompt for appointments carries out physical health monitoring under guidance of care coordinators links with the ward to make first contact with new referrals to establish rapport and invite to appointments completes progress notes in patient electronic records carries out environmental and safety checks for the service books, checks and cancels hospital transport online or by phone carries out patient satisfaction surveys participates in team service improvements