Job Advert Our Helpdesk Reception Volunteers are the heart and soul of customer service – does this sound like you? We require an organised, detail oriented person to support our Helpdesk within our Head Office in Cheltenham. Our Helpdesk Reception Volunteer will meet and greet visitors and people accessing CCP services, process donations made to the Pantry, or wider CCP, and a whole lot more You’ll need great organisational skills to co-ordinate meeting room bookings, answer and transfer incoming telephone calls, and process incoming and outgoing post. Day to day duties are carried out with a strong sense of customer service, professionalism, and a smile No qualifications are required, and full training is provided – so if this sounds like the role for you, then click “apply” now We place the safety of our Clients, Staff, Students and Volunteers first: CCP uses Safer Recruitment practices to onboard volunteers. This means we require an application form to be completed, interview, induction training and references. What we hear from the volunteers: "I knew I wanted to give back to the community in a way that works for me, and supporting the head office team is an ideal way of doing that." We as a Charity CCP was originally founded in 1989 by a local businessman in response to the growing number of homeless young people in Cheltenham. Recognising that people as young as 16 were sleeping rough around town after having thrown out of their family home, he purchased a building and opened a 10-bed hostel. We have grown a lot since then and now aim to transform the lives of children, young people, families, and vulnerable adults by preventing homelessness, strengthening families and promoting independence. With a head office in Cheltenham, we currently employ over 250 staff, backed up by a team of over 150 volunteers, delivering services and projects in Gloucestershire, Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, and Dorset. Together WE can make a difference WeAreCCP