Oban Vets are looking for a dedicated individual to join our Client Care team. In this dynamic and diverse role, you will:
* Serve as the first point of contact for referring veterinarians, partner practices, and pet owners when scheduling appointments.
* Greet clients and their pets in a warm, welcoming, and professional manner.
* Work collaboratively within a dedicated team focused on providing exceptional client care.
* Accurately and securely maintain both electronic and physical medical records, ensuring compliance with privacy laws and safeguarding sensitive information.
* Process payments, collect fees, and issue invoices or receipts for services provided.
* Keep track of office and reception supply levels, placing orders as necessary.
* Work closely with the maintenance team to ensure the reception area, waiting room, and common spaces are kept clean and organized.
What We’re Looking For:
* Previous receptionist experience or a demonstrated ability to provide outstanding customer service.
* Experience in a veterinary or animal care environment is preferred.
* Strong customer service skills with a friendly, empathetic, and professional attitude.
* Comfort with office technology, computer software, and electronic medical record systems.
* Knowledge of veterinary medical terminology, procedures, and common medications is a plus.
* Exceptional verbal and written communication skills, with the ability to articulate information clearly and professionally.
This is a full-time role working 40 hours per week, Monday to Friday currently. Shifts are 8 am – 5 pm, 8:30 am – 5:30 pm and 9 am – 6 pm on a rota. 1-hour unpaid lunch break.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
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