The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. Key Working Relationships: Personalised Healthcare Commissioning Team Personalised Healthcare Commissioning Team members Safeguarding teams Local Authority Service users and relatives Solicitors and other legal representatives Care providers from all sectors e.g. care homes, NHS Hospital Trusts Quality assurance Team Finance team Human Resources PALs team Brokerage team (this list is not exhaustive) Communication and Relationship Skills Communicating information, risks, issues and dependencies, including briefings and reports Maintaining constructive relationships with a broad range of internal and external stakeholders Working closely with care providers involved in delivery of the service Knowledge, training and Experience Providing coordination of, and participating in, meetings and providing information, advice and support as required Assisting and supporting individuals and representatives in relation to the Personalised Healthcare process Maintaining up-to-date knowledge of legislation, policies and guidance Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service Analytical and judgement skills Supporting investigations into an individuals eligibility for NHS Continuing Healthcare following an individual challenge or dispute Working with members of the team to investigate the causes of any variance from target/plan and proactively contribute to the implementation of solutions Planning and organisational skills Contribute to maintenance and monitoring of service standards around quality Supporting the Personalised Healthcare team to ensure that workstream plans are fulfilled and supervised effectively to ensure successful delivery Physical skills Keyboard skills Access to vehicle for occasional travel between sites Patient/Client Care Managing a caseload of patients Ensure the principles and duties of safeguarding are holistically and consistently applied Supporting the arrangement of services required to meet the needs of individuals who qualify for NHS Continuing Healthcare and for the healthcare element of a joint care package Fostering transparency and a person-centred approach with patients, families and representatives Ensure the principles and duties of safeguarding are holistically, consistently and contentiously applied Policy/Service Development Working within a team of Personalised Healthcare Assessors, ensuring a high-quality service is delivered, supporting and mentoring and supporting staff to achieve continuous improvement. Ensuring Personalised Healthcare guidance is followed and services are delivered to maximise patient safety Actively supporting the Personalised Healthcare team in working towards goals and objectives Contribute to maintenance and monitoring of service standards around quality Comply with NHS Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies Finance and Physical Resources Knowledge of Personal Health Budget process Human Resources/Staff Management Managing staff in line with regional and local HR policies Mentoring and supervision of students Information/Resources Providing accurate and legible recording of information Ensuring data systems are kept up to date and maintained in line with standard operating policy and procedures Research and Development Participate in relevant internal surveys Freedom to Act Comply with NHS Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies Assisting in the facilitating of multi-disciplinary assessments and patient reviews in line with standard operating procedures Supporting the Senior Practitioner to ensure that all processes implemented are compliant with the NHS Continuing Healthcare National Framework Assisting in the management of cases as directed by the Senior Practitioner and the Team Lead Delivering against objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines The post holder will be responsible for ensuring their mandatory training is up-to-date