We are looking for a self-motivated, organised Customer Services Co-ordinator. You will need a flexible approach with a passionate personality that is committed to providing excellent levels of service to customers.
Working within a precise and customer-focused manner, you will facilitate all actions and communications at the after-sales stage. You will deliver high levels of customer satisfaction both internally and externally and ensure the smooth running of the customer service function.
In return, we offer the chance to work for an exciting fast-paced organisation with a great team environment, which gives individuals the opportunity to grow within the business.
Your responsibilities will include:
1. Processing all orders gained by the sales team, ensuring all information is gathered from the customer and documented accurately.
2. Managing all orders after point of sale, continuously monitoring stock levels, allocating projects ready for delivery, and organising customer call-offs.
3. Liaising with Despatch, Purchasing, and other company personnel to fulfill customers' projects on time and in full.
4. Ensuring we meet all customer project deliveries.
5. Dealing with incoming calls in a friendly and professional manner.
6. Maintaining the smooth running of the customer service tasks, continually evaluating and suggesting improvements in internal processes.
7. Processing extras, spare parts, and quick orders in a timely manner to ensure lead times are met.
8. Investigating any questions and queries on potential complaints in detail.
9. Dealing with customer complaints promptly and efficiently, ensuring a satisfactory resolution for all parties following clear investigation.
10. Completing weekly reporting on the customer service KPIs.
11. You may be required to carry out other tasks necessary for the smooth running of the business.
Key Skills & Attributes:
1. Strong IT skills, Excel and Word proficient.
2. Methodical & structured approach to tasks.
3. Ability to manage multiple tasks through to completion.
4. Have a positive, problem-solving attitude to all challenges.
5. Excellent telephone manner.
6. Able to produce professional and grammatically correct correspondence.
7. Work well under pressure.
8. A great can-do attitude and a real desire to deliver 'best-practice' customer service and excellent communication skills.
Company Benefits:
1. Competitive Salary.
2. Generous pension scheme.
3. 25 days annual leave.
4. Christmas shut-down.
5. Extra day off for your birthday.
6. Free parking.
Apply today for immediate consideration to (url removed) or call me on (phone number removed).
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