We require an experienced receptionist (part-time) on an ongoing permanent basis for our busy Podiatry practice in St Albans High Street.
In addition to basic pay we run a generous pension scheme.
Hours of work (subject to job share with other reception staff):
Mondays or Tuesdays 8:45 AM - 5:30 PM, Thursdays all day, alternate Saturdays 8:45 AM - 5:30 PM (NB days are agreed with other reception staff and can be other days during the week but alternate Saturdays are mandatory for this post).
Please note: reception staff cover for each other for sickness and holidays so you must be flexible and available to cover for colleagues. NB: This post is not considered suitable for students as we cannot be flexible with days and hours.
The successful applicant will receive on-the-job training and is expected to be competent with MS Office, MS Teams, databases, emails, taking payments, billing, and balancing the daily takings. Written and spoken English must be to a very high standard. Enhanced DBS checks are mandatory due to the nature of the role. Any convictions (including spent convictions) are required to be disclosed by law due to the nature of the role and the work environment.
Transferrable experience will be considered (front desk experience in other industries) but ideal candidates will have experience of reception work in the healthcare sector.
Applicants with no reception experience will not be considered for this role nor will applicants who fail to complete the online assessments.
Job Description
The aim of this job description is to outline the duties of a receptionist. This list has been prepared to aid the employee by defining what is expected from them. This list should not be considered exhaustive; other duties may be required according to the needs of the Practice.
Daily Duties
1. Be in good time to open up the Practice, switching on the lights, sterilisation equipment, and computer equipment, ensuring the Practice is clean and tidy. At the end of the day, when on duty, turning all lights and equipment off, backing up the computer system (where necessary), and ensuring the Practice is clean and tidy.
2. Checking for and answering the telephones and taking messages on the telephone (including answerphone and BT call minder), email, and messaging software.
3. Managing the Practice appointments, stationary and paperwork, daily invoicing and accounts, advising patients on appointments, footcare products, footwear, billing, and receipts.
4. Selling products to clients and patients.
5. Liaising with suppliers, staff, and patients as necessary.
6. Maintaining a high standard of order and cleanliness throughout the Practice.
7. Restocking supplies in the clinical rooms and ensuring adequate stock levels.
8. Liaising with other staff, agencies, and the Directors to ensure that clinical and reception duties are covered at all times.
9. Entering patient records, sales, accounts data, and balancing with any paper record sheets to ensure accurate day-to-day administration.
10. Assisting clinical staff when necessary.
11. Prioritising work and completing it on time.
12. Implementing procedures, protocols, and policies within the practice.
General Duties
1. Ensuring smooth day-to-day running of the clinics and shop.
2. Providing efficient backup to the Podiatrists.
3. Ensuring a clean, tidy, and safe working environment.
4. Promoting the development of the Practice as advised by the Directors.
5. Attending staff meetings as and when appropriate.
6. Banking daily takings as required.
7. Ensuring separation and safe disposal of sharps and clinical waste.
8. Maintaining a happy working environment.
9. Making the patients/customers feel welcome and providing excellent customer service.
10. Administering first aid in consultation with the Employer, according to the level of training received.
11. Training new reception staff as required.
12. Updating receptionists when handing over at the end of your shift.
Dress Code (Mandatory)
All staff are expected to dress smartly to promote a professional positive image of the practice.
Health & Safety
1. To report any accidents, complaints, defects in equipment, and near misses.
2. To ensure that health and safety legislation is complied with at all times.
3. To attend all mandatory training sessions as required.
No Smoking Policy
Head & Short Podiatrists Ltd. is committed to a no smoking policy.
Equal Opportunities
Head & Short Podiatrists Ltd. operates an Equal Opportunities Policy.
Notes:
1. The post-holder will have access to confidential data on patients, staff, and services within the company.
2. You will be required to assess all risks to your systems, processes, and environment.
3. You will be expected to produce work to a high standard.
4. You will be expected to keep yourself updated on all matters relating to company protocols and policy.
5. All staff will be expected to involve patients as individuals in their own care.
6. You will be expected to participate in a staff appraisal scheme.
7. If you are a member of a professional/regulatory body, you will be required to abide by the relevant professional Code of Conduct.
8. Employees must be prepared to work flexibly to meet the changing needs of the organisation.
Updated April 2023
Job Types: Part-time, Permanent
Salary: £11 per hour
COVID-19 considerations:
screens, air filtration, masks, cleaning
Work Remotely: No
Job Type: Part-time
Pay: £12.00 per hour
Expected hours: 20 – 22 per week
Benefits:
* Company events
* Company pension
* Employee discount
* Store discount
Schedule:
* 8 hour shift
* Weekend availability
Work Location: In person
Application Deadline: 18/11/2024
Reference ID: SA pt recep nov 2024
Expected Start Date: 07/12/2024
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