Summary
As a Sales Executive Apprentice, you will work closely with our sales team to support day-to-day operations, gain valuable sales skills, and contribute to the overall success of the dealership.
Annual wage
£13,312 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 08:30 - 17:00. May work Saturday mornings as overtime.
40 hours a week
Possible start date
Thursday 20 February
Duration
1 year
Positions available
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Assist customers with inquiries, both in-person and online, about available vehicles.
* Learn the process of identifying customer needs and matching them with suitable vehicles.
* Shadow experienced sales executives to understand the sales process, from initial contact to vehicle handover.
* Assist in maintaining the showroom, ensuring vehicles are presented to a high standard.
* Help with the preparation of vehicle documentation, including sales contracts and financing agreements.
* Maintain a positive and friendly attitude when dealing with customers.
* Gain product knowledge on all vehicles in stock and be able to communicate key features to customers.
* Support the sales team in achieving monthly sales targets.
* Participate in marketing initiatives, including social media promotion and customer outreach.
Where you’ll work
8-10 Tyne Road
Sandy
SG19 1SA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
UK TRAINING & DEVELOPMENT LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Desirable qualifications
GCSE in:
* Maths And English (grade Grade A*/9 – C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Number skills
* Team working
* Initiative
* Patience