Permanent position with a well-established company that is growing. Enjoy 31 days holiday per year (inclusive of Bank Holidays), rising to 33 days after 5 years of service (pro rata). Benefits include a Bonus scheme, Life Assurance, and a Colleague Auto-enrolment Pension Scheme with employer contribution.
We are looking to recruit a Service Advisor for a well-established, growing company based in Hull.
We welcome applications from candidates with experience in the automotive industry, car dealership backgrounds, or similar manufacturing roles. This includes Service Advisors and Parts Advisors.
Key Duties of the Service Advisor Role:
* Booking in work within the capacity and capabilities of the department.
* Creating job cards, invoices for work carried out, processing paperwork, and taking payments.
* Liaising with customers, keeping them informed of job progress and completion, and gaining authorisation and order numbers where necessary.
* Dealing with customer queries in a professional and timely manner.
* Liaising with service and parts colleagues, ensuring good communication and understanding of each other's needs.
* Making outbound calls to customers to remind them of scheduled maintenance and promote new products and services.
* Managing Customer Relationship Management (CRM) including database maintenance.
Key Skills for the Service Advisor Role:
* Similar service administration experience, ideally in a dealership or workshop environment.
* Experience using Microsoft Excel and other Office programs.
* Excellent attention to detail, communication, and organisational skills.
* Strong customer focus and a flexible approach to business needs.
* Effective time management abilities.
* Personable and professional manner.
* Experience with Kerridge/Keyloop is desirable but not essential, as training can be offered to the right candidate.
Benefits of the Service Advisor Role:
From day one, you will have access to a comprehensive benefits package including:
* Permanent position
* Well-established company that is growing
* 31 days holiday per year (inclusive of Bank Holidays), rising to 33 after 5 years of service (pro rata)
* Bonus scheme
* Life Assurance
* Colleague Auto-enrolment Pension Scheme with employer contribution
If you are interested in this role or would like to have a private and confidential chat, please contact Joseph Reid at E3 Recruitment.
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