Band 2 progression to Band 3 dependant on experience
Main area Administration Grade Band 2 progression to Band 3 dependant on experience Contract Permanent: Working hours 09:00 - 17:00 Hours Full time - 37.5 hours per week (Monday to Friday - 9:00am - 5:00pm) Job ref 350-SC6672074-C
Site Wakefield house Town Warrington, Cheshire Salary £23,615 - £25,674 Per Annum Salary period Yearly Closing 26/02/2025 23:59
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview
We have an exciting opportunity for a developing administrator to support the Warrington Community Learning Disabilities Team.
The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care. The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.
Main duties of the job
* Daily retrieval of referrals received, opening, and uploading to Rio.
* Attending weekly MDT meeting with clinical team to review referrals, recording of minutes and action plan.
* Booking of appointments and diary management for Clinical team.
* Sending appointment letters in a timely manner.
* Sending text messages for upcoming appointments where applicable.
* Telephone calls to and from service users, stakeholders, and outside agencies.
* Close working relationship with various internal teams and any other outside agencies.
* Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion.
* Daily maintenance of email inbox.
* Attending monthly business meetings to record minutes and disseminate to team.
* Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director.
* Supporting Office Manager with required information in relation to the referrals received.
* Attending any ad-hoc meetings in relation to the team.
Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.
Person specification
Qualifications
* Typing/WP RSAIII or equivalent or demonstrable experience
* ECDL
* GCSE Grade A-C English or equivalent
* NVQ3 Business Administration
Experience
* Experience of working in an office environment
* Arranging meetings and taking minutes
* Extensive knowledge of office procedures
* Knowledge of Microsoft Office e.g. Outlook, PowerPoint, Excel
* Experience/knowledge of people experiencing mental health issues
* Experience of working in health care setting
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Knowledge/Skills
* Good verbal and written communication skills
* Good interpersonal and organisational skills
* Ability to work as member of a team
* Ability to develop, operate and maintain filing systems both manual and electronic
* Ability to develop effective interpersonal relationships with colleagues in the health care setting
* Ability to communicate effectively in a variety of settings
* Able to deal with sensitive issues with tact and diplomacy
* Able to present factual information and refer questions to others where appropriate
* Ability to prioritise own workload and work to defined timescales
* Ability to work on own initiative
Application Information
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration.
Flexible working requests will be considered for all roles.
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