Job Title: 3rd Line IT Support Engineer Location: Fleet, Hampshire Hours: Monday to Friday, 9:00am - 5:00pm Hybrid working 3 days in the office and 2 at home after successful completion of probationary period. About Fleet Mortgages We are Fleet Mortgages, a people-focused business specialising in buy-to-let lending. We’ve been providing our fair and trusted service since 2014, and we were acquired by Starling Bank in 2021. We are currently seeking an experienced 3rd Line IT Support Engineer to join our team. This role will be responsible for providing high level technical support to the business, ensuring effective resolution of complex IT issues. You will be expected to maintain, upgrade and manage the Company's software, hardware and network infrastructure. This is a customer facing role requiring excellent customer service skills and the ability to interface with individuals and groups across all levels of the business. You will act as an escalation point for support tickets and will provide coaching and mentoring to technicians providing routine 1st and 2nd line desktop support. Some of your day to day will include: Providing technical support and guidance to end-users, troubleshooting and resolving IT-related issues. Ensure that your role is performed in-line with cyber security best practices. Including responding to incidents and regular security monitoring working closely with the IT Security Team. Providing training and mentoring to 1st and 2nd line support engineers to enhance their technical skills. You will work inline with industry regulations, standards and data protection laws. Responding to major incidents, communicating efficiently and effectively across the business and collaborating with 3rd party support. Provide technical direction for the development, design and integration of systems. Continually creating and maintaining comprehensive technical documentation for all systems. To be successful you will need: Proven experience in an similar IT support role Strong knowledge of cloud technologies (Azure services such as Azure Active Directory, Defender 365, Sentinel etc.) Proficient in virtualisation technologies (e.g. Azure Virtual Machines, VMWare) Windows Server technologies, managing Active Directory and Group Policy Solid understanding of networking concepts. Experience with PowerShell scripting and automation Familiar with security frameworks and standards such as ISO 27001 Excellent problem-solving skills Exceptional customer service skills Strong interpersonal and communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. What we can give you: 11% non-contributory pension scheme from day 1 25 days annual leave, increasing with service You will also be able to purchase up to 5 additional days per year Private Medical Insurance Annual Discretionary Bonus Free Annual Flu Jabs Enhanced Company sick pay, increasing with service Income protection scheme Enhanced Maternity and Paternity leave and pay 2 paid days to volunteer each year (post probation) Electric Vehicle Salary Sacrifice Scheme (post probation) Retailer discount and cashback platform