Array Aesthetics, Aesthetics Awards Best Clinic Ireland 2023 & 2024, are currently looking for a full time Clinic Co-ordinator to join our Dr Storm team at our beautiful clinic on the Lisburn Road. Array Aesthetics is a Doctor-led advanced aesthetics clinic dedicated to our patients, their safety & wellbeing. Working to bring patients the highest level of safety, excellence & optimisation of outcomes.
* Company: Dr Storm & Array Aesthetics
* Position: Clinic Co-ordinator
* Location: Lisburn Road Belfast
* Hours: Full Time (37.5 per week)
* Salary: Competitive, based on experience
* Training: Provided
* Staff perks:
Role Overview
We are seeking a friendly, organised, and proactive Patient Clinic Co-ordinator to join our Dr Storm team. This role is essential in ensuring a seamless patient experience, from initial inquiries to post-treatment care. You will be the first point of contact for our patients, responsible for delivering outstanding customer service, managing clinic operations, and supporting our medical professionals.
Key Responsibilities:
* Patient Engagement & Support: Greet and assist clients in person, via phone, email, and social media, ensuring a warm and professional experience.
* Clinic Appointment Management: Schedule and confirm patient appointments, manage cancellations, and oversee daily clinic operations.
* Consultation Coordination: Ensure smooth coordination between patients and practitioners, including pre- and post-treatment follow-ups.
* Administrative Duties: Maintain accurate patient records, handle payments, and ensure compliance with GDPR and clinic policies.
* Marketing & Social Media Support: Assist with promotional activities, patient testimonials, and content creation to enhance clinic visibility.
* Stock & Inventory Management: Monitor and order clinic supplies to ensure smooth daily operations.
* Compliance & Patient Care: Ensure all procedures adhere to health and safety guidelines and provide exceptional care throughout the patient journey.
Key Skills & Experience
* Previous experience in a front-of-house, administration, or customer service role (ideally within a medical, dental, or aesthetics clinic).
* Excellent interpersonal and communication skills with a patient-centric approach.
* Strong organisational skills with the ability to multitask in a fast-paced environment.
* Proficiency in booking systems, CRM software, and Google workspace.
* Ability to handle sensitive information with professionalism and confidentiality.
* A keen interest in aesthetics and wellness is a plus.
What We Offer
* A supportive and dynamic working environment.
* Competitive salary and benefits.
* Opportunities for professional growth and training.
* Complimentary staff treatments.
If you are a people-focused, highly organised individual with a passion for aesthetics and patient care, we would love to hear from you!
To apply please send your CV along with cover letter to: Dr Jude - drjude@arrayaesthetics.com
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