HCC Controller Basic Salary £29,000 to £33,000 Shift Allowance £2,400 Attendance Bonus: £800 Location Base: Huddersfield Do you thrive working in a fast paced transport and call centre environment? Are you looking for a new challenge? Do you want to have a job where you have 13 weeks annual leave per year? Key Duties & Responsibilities: Our controllers have direct responsibility for ensuring that the delivery schedules for over 300 vehicles are completed on time and in full. Our ideal candidate will have experience of dispatching and controlling work using planning software. You will be responsible for ensuring that plans are vetted for errors and used to co-ordinate the drivers during the shift in order to ensure that their individual schedules are implemented and completed safely, this will also include advising customers of any delays or changes to their deliveries. You will be required to resolve any issues that arise during the shift and demonstrate continuous improvement against various internal and external service and efficiency KPIs. Liaising with the Planning Supervisor and field management team, in order to ensure that resources are provided at the appropriate times and that downtime in resource is escalated and managed, is a key part of the role. You will also be required to assist the Customer Service Administrators in investigating customer complaints and delivery queries. This is an exciting opportunity for someone with logistics experience to move to an industry leading third party logistics provider in a specialist sector. Hours of work: Working 12 hours shifts, approximately 33 hours per week, on a rotating shift pattern that covers days, nights and weekends. Our Ideal Candidate will: Have a confident and friendly telephone manner and be able to liaise with people at all levels of our organisation. Demonstrate a high level of attention to detail and organisational skills. Be a team player who is able to work to individual and shared deadlines. Be proficient in IT, particularly Microsoft Office - Outlook and Excel. Live within a commutable distance Be flexible in their working hours, and have the ability to cover shifts when required. Have strong communication and interpersonal skills, and the ability to build effective working relationships. Have the ability to work a shift pattern that covers mornings, evenings, nights, and weekends. Have working knowledge of UK geography. Have working knowledge of WinDMS (desired but not essential) Have an understanding of Drivers Hours Regulations (desired but not essential) Be CPC qualified, or hold other transport industry qualifications (desired but not essential) Be educated to A-Level (or equivalent) standard. Have experience of working in just in time road-haulage environment, dealing directly with drivers (desired but not essential) Have experience working in the transport industry (desired but not essential) If you feel you have the necessary skills and qualifications for this role, please apply now.