You will be responsible for handling technical support calls from Trust staff as well as progressing all new requests logged through the self-serviceportal, from initial triage through to resolution or escalation.You will need to have a minimum of 2 years experience working in a technical support environment with knowledge of: Customer service best practices Service Desk procedures (technical procedures provided) Microsoft Office 365 administration Active Directory Microsoft OS Support Please refer to the Job Description document for a full list of responsibilities.