Hours of Work: Full time averaging 37.5 hours per week. Will include hours of working between the times of 05:45 and 18:45. Two weekends in a four-week rota period.
As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, through the creation of a seamless customer shopping journey.
You'll be an outstanding specialist in people and will lead, inspire, and develop your Partners (employees), enabling each of them to reach their full potential.
This is a Fixed Term Opportunity Until September 2025.
Key Responsibilities
Working in our shops as a Team Manager is fast-paced and no two days are the same. On a day-to-day basis, you'll be responsible for:
1. Striving for high levels of customer and Partner (employee) satisfaction.
2. Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for.
3. Building genuine relationships with customers and internal and external stakeholders.
4. Working with the wider shop leadership team, taking on duty manager responsibilities when required.
5. Through the development of a clear resourcing strategy, you will ensure the recruitment of Partners that have the capability, aspiration, and passion to deliver outstanding service.
Essential Skills/Experience You'll Need
- Experience of leading a large team in a fast-paced, customer-focused environment with a proven track record as a specialist in people and driving a culture of empowerment.
Desirable Skills/Experience You May Have
- Disciplinary and Grievance experience.
About The Partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt, and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners, we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong, embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually and as a collective.
As Partners, we make all the difference. And, we all own it.
Important Points to Note:
It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process, and we encourage you to complete any vetting documents quickly to avoid delays.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing, or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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