Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training, and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview
Position – IT Operations Voice & Data Engineer
Band 5 Network Engineer
Full time 37.5 Hours per week
Are you an experienced Network Engineer looking to advance your career within the NHS? We have an exciting opportunity for a talented digital professional to join our team.
As a Network Engineer, you will play a key role in enabling patient care through the provision of a secure and reliable digital network infrastructure and services.
You will be responsible for designing and implementing network solutions, maintaining network security, and providing technical support and troubleshooting when required.
In this role, you will have the opportunity to work with state-of-the-art technologies, such as network automation, VoIP, wireless, and SD-WAN. You will also collaborate with other IT teams and stakeholders to deliver integrated solutions that meet the needs of the NHS organisations we support.
This post will require the successful candidate to be able to travel frequently between sites in the course of performing duties.
Main duties of the job
Key responsibilities include:
1. Managing network infrastructure and services to meet NHS requirements.
2. Providing expert technical support for network services.
3. Ensuring network security and compliance with relevant policies and standards.
4. Identifying and resolving network issues to minimize downtime and optimize performance.
5. Collaborating with other IT teams and stakeholders to deliver integrated solutions.
To succeed in this role, you should have:
1. Experience as a Network Engineer, preferably with knowledge of Cisco network technologies.
2. A solid understanding of network security best practices.
3. Strong analytical and problem-solving skills, with the ability to work under pressure.
4. Excellent communication and interpersonal skills, with the ability to build relationships with colleagues and stakeholders at all levels.
5. A basic understanding of designing and implementing network solutions in a complex network environment.
In return for your skills and experience, we offer a competitive salary, a generous benefits package, and the opportunity to work with cutting-edge technologies in a dynamic and supportive environment where you can make a real impact on patient care.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
To provide 3rd line support in the operational management, implementation, and maintenance of voice and data communication networks within the appropriate networks team assisting in the provision of continuous and acceptable service to all end users.
1. Accurate, concise recording of Incident actions within the Service.
2. To provide support in delivering cabling requirements to provide long-term resilient infrastructures capable of supporting the joint needs for data and Telecommunications.
3. To provide support in the enforcement of policies and procedures covering security and integrity of the Trust’s communication systems and networks to protect against unauthorised access or loss of revenue through system fraud.
4. The post holder is accountable to the Network lead for the site but works closely with the Voice & Data Manager within Informatics Merseyside and wider IM operational and account teams.
5. To carry out the installation and commissioning of network equipment involving some complex work with tools, some lifting of heavy equipment and requiring significant keyboard skills to ensure accuracy when programming this. Occasionally this will involve working in dirty and difficult areas.
Person specification
Qualifications
* Working towards Cisco Certified Network Associate or equivalent knowledge voice/data networks knowledge and experience.
Experience
* Specialist knowledge and experience in telecoms and/or data networks and systems.
* Experience of being responsible for financial or physical assets, particularly the management of contractors.
* Knowledge of Cisco networking.
Communications
* Ability to communicate complex issues with staff at appropriate levels within the Health Informatics Service, its Partner Organisations and with service providers, service users, and professional bodies outside of the Health Informatics Service. To train and instruct others in the use of network services.
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