Job description
Are you experienced in client service and have a can-do attitude? Then you found the right position for you!
As a Client Service Account Manager - Associate - English & Italian within J.P. Morgan Wholesale Paymentsteam, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities
* Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
* Becomes the Clients’ trusted adviser
* Assists in developing and executing strategic Client plans
* Promotes use of self-service tools to reduce number of Client enquiries
* Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
* Promotes sharing of experience and best practice across the Service team
* Participates in and support TS initiatives
* Identifies opportunities for product development and enhancement
* Develops internal partnerships (e.g. Sales, Operations, Product, Technology)
* Identifies and escalate potential risk associated with Client activities
* Records all Client interactions (e.g. calls, meetings, issues, proactive communications)
Required qualifications, capabilities, and skills
* Excellent verbal and written communication skills – English & Italian
* Ability to work effectively under pressure whilst maintaining a professional manner
* Dual-ability to work effectively as both a team player and alone
* Demonstration of cultural sensitivity and awareness
* Proven negotiation skills
* Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
* Ability to develop and mobilise internal networks and resources
* Ability to effectively use and manage multiple systems
* Client service and portfolio management experience
Preferred qualifications, capabilities, and skills
* Knowledge and understanding of Payments products, processes and risk policies nice to have
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